Shipping Policy

At SAINCH, we operate multiple warehouses and arrange delivery from the location closest to your address whenever possible, helping reduce delivery time.

Shipping Destinations

We currently ship to:

• The United States
• Canada
• Selected European countries

Shipping availability depends on the product and delivery address. The checkout page will confirm whether delivery is available to your location.

Shipping Costs

We offer free shipping to most service areas. Additional shipping charges may apply to certain remote locations, islands, or areas outside standard carrier delivery zones.

The final shipping cost, if applicable, will be clearly displayed on the checkout page before payment.

Processing and Delivery Time

Orders are generally processed within 1–3 business days.

Most orders are delivered within approximately 3–5 business days after shipment. Delivery times may vary due to the destination, carrier availability, severe weather, holidays, customs clearance, or other circumstances outside our control.

Customized, made-to-order, and pre-order products may require additional processing or production time. Any different estimated delivery time will be stated on the product page or communicated to you after ordering.

Shipping and Tracking

Orders may be shipped by FedEx, UPS, DHL, a freight carrier, or another qualified delivery provider.

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Tracking updates may take 24–48 hours to appear.

Some orders may arrive in multiple packages with separate tracking numbers and delivery times.

Furniture Delivery

Large furniture packages are generally delivered to the first safe and accessible location at the delivery address, such as the:

• Front door or porch
• Garage
• Building entrance
• Lobby or reception area

In-home placement, unpacking, packaging removal, and assembly are not included unless specifically stated on the product page or confirmed in writing.

Please confirm that the product and packaging can fit through your doorways, hallways, stairways, elevators, and other access points before ordering.

Customs, Duties, and Taxes

International orders may be subject to import duties, local taxes, customs fees, or brokerage charges.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility. Customs processing may also affect delivery times.

Inspecting Your Delivery

Please inspect the package and product as soon as your order arrives.

If the item is damaged, defective, missing parts, or different from what you ordered, contact us at support@sainch.com as soon as possible and provide:

• Your order number
• A description of the issue
• Photos or videos of the item
• Photos of the outer packaging
• A clear photo of the shipping label

Please retain the product and all original packaging while the issue is being reviewed.

Delayed or Lost Shipments

Delivery may occasionally be delayed due to weather, carrier interruptions, customs processing, holidays, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period, or the package is marked as delivered but cannot be located, please contact the carrier first and then email us for further assistance.

Address Changes

Please review your delivery address carefully before completing your order.

If you need to change the address, contact support@sainch.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional carrier charges caused by an incorrect address or requested address change may be the customer’s responsibility.

Refused or Undeliverable Orders

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to arrange a delivery appointment may be treated as customer-requested returns.

Applicable return shipping, redelivery, storage, or handling costs may be deducted from the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation cannot be guaranteed once an order has entered processing or has shipped. Shipped orders must follow our Return & Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

Email: support@sainch.com