SAINCH Warranty

At SAINCH, we stand behind the quality of our furniture. This Limited Warranty covers eligible SAINCH products against manufacturing defects in materials and workmanship under normal residential use.

Warranty Period

SAINCH furniture includes a one-year limited warranty, beginning on the date the product is delivered.

This warranty applies only to the original purchaser and is not transferable. Proof of purchase is required.

What Is Covered

During the warranty period, coverage includes verified manufacturing defects involving:

• Furniture frames and structural components
• Bases, brackets, and hardware
• Upholstery stitching or seams
• Materials or workmanship
• Product functions under normal intended use

If a covered defect is confirmed, SAINCH may provide replacement parts, repair assistance, product replacement, or another appropriate solution based on the nature of the issue.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Natural changes in wood grain, leather texture, color, or finish
• Minor color differences caused by lighting, screens, or natural material variation
• Softening, creasing, stretching, or fading of upholstery through regular use
• Scratches, stains, discoloration, or other cosmetic damage occurring after delivery
• Damage caused by misuse, accidents, neglect, pets, moisture, excessive heat, or improper care
• Damage caused by incorrect assembly, moving, transportation, or storage
• Unauthorized repairs, alterations, or modifications
• Use in commercial, rental, hospitality, or institutional environments unless otherwise stated
• Products purchased through unauthorized sellers
• Clearance, final-sale, or as-is products where warranty exclusion is clearly stated before purchase

Shipping Damage

Shipping damage is handled separately from the one-year warranty.

Please inspect your furniture immediately after delivery. If the product or packaging arrives damaged, contact us as soon as possible and retain the original packaging.

Provide clear photos or videos of:

• The damaged area
• The complete product
• The outer packaging
• The shipping label

Claims submitted without sufficient documentation may take longer to review.

How to Request Warranty Service

To submit a warranty claim, contact:

Email: support@sainch.com

Please include:

• Your order number
• Product name or model
• A clear description of the issue
• Photos and/or videos showing the problem
• A photo of the product label, if available

Our support team will review the information and provide the appropriate next steps. Please do not return or dispose of the product or any affected parts unless instructed by SAINCH.

Additional Terms

• Warranty service is available only to the original purchaser.
• Proof of purchase is required for all claims.
• SAINCH may request additional photos, videos, or information to verify a claim.
• Replacement parts or products may vary slightly in color, grain, texture, or finish due to material and production differences.
• If the original product or part is no longer available, SAINCH may provide a reasonably comparable replacement.
• Any replacement provided does not restart or extend the original warranty period.
• This warranty provides specific rights and does not limit any additional rights available under applicable consumer law.

Contact Us

For questions about warranty coverage or to submit a claim, please contact:

Email: support@sainch.com