Return & Refund Policy

We want you to feel confident when shopping with SAINCH. Please review the following return and refund terms before making your purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received
• Include all original parts, accessories, manuals, and hardware
• Be returned in its original packaging
• Include the receipt or other proof of purchase

Items showing signs of use, damage caused after delivery, improper assembly, missing parts, or missing original packaging may not qualify for a full refund.

How to Request a Return

Before returning an item, please contact us at support@sainch.com and provide:

• Your order number
• The reason for the return
• Photos or videos showing the item’s current condition
• Photos of the original packaging

Our support team will review your request and provide the correct return address and return instructions if the return is approved.

Please do not send your order to the address shown on the shipping label or return it without prior authorization. Items returned without approval may not be accepted or refunded.

Return Shipping

If the return is due to a verified product defect, shipping damage, an incorrect item, or an error made by SAINCH, we will provide an appropriate return solution after reviewing the issue.

For returns requested for personal reasons—including a change of mind, incorrect size selection, color preference, or an item that does not fit the intended space—the customer is responsible for return shipping costs.

Any applicable return shipping charges will be confirmed before the return is authorized. Original shipping charges and additional delivery service fees, if any, are non-refundable unless the return results from an error made by SAINCH.

Because furniture packages can be large and heavy, we strongly recommend reviewing all product dimensions, materials, colors, and delivery details before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If the item is damaged, defective, missing parts, or different from what you ordered, contact us at support@sainch.com as soon as possible. Please include your order number and clear photos or videos of:

• The affected item
• The damaged or defective area
• The shipping carton
• The shipping label
• Any visible damage to the packaging

Please retain the item and all original packaging while your claim is being reviewed. Discarding the packaging may affect our ability to verify shipping damage or arrange a return.

Depending on the circumstances, we may provide replacement parts, a replacement item, or another appropriate resolution.

Non-Returnable Items

We are unable to accept returns for:

• Items returned more than 30 days after delivery
• Used, altered, modified, or improperly assembled items
• Items damaged through misuse, improper care, or normal wear and tear
• Items missing original parts, accessories, hardware, or packaging
• Custom-made or personalized products
• Final-sale items clearly marked as non-returnable
• Gift cards

If you are unsure whether your item is eligible for return, please contact us at support@sainch.com before sending it back.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different size, color, material, or model is to return the original item following the process above and place a new order after the return has been approved.

Order Cancellations

If you need to cancel or change an order, please contact us at support@sainch.com as soon as possible.

We will do our best to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been shipped. If the order has already shipped, it will need to follow the standard return process after delivery.

European Union 14-Day Cooling-Off Period

If an order is shipped to a country within the European Union, you may have the right to cancel or return the order within 14 days of receiving it, without providing a reason.

The item must be unused, in its original condition, and returned with all original packaging, parts, accessories, and proof of purchase. This provision does not affect any additional rights available under applicable consumer protection laws.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

Any approved deductions, including applicable return shipping charges, missing-part costs, or loss in value caused by use or damage, will be explained before the refund is completed.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@sainch.com.

Contact Us

For questions regarding returns, damaged items, cancellations, or refunds, please contact:

Email: support@sainch.com