Q1: Do you offer custom sizes or colors?

A1: Yes, we provide customization for size, color, and materials. Please share your specific requirements, and our sales consultant will offer a tailored solution and quotation.

Q2: What materials are used? Are they environmentally friendly?

A2: All our products are made with eco-friendly materials. The materials used in our products are carefully selected to ensure they are environmentally friendly and sustainable.

Q3: Is there a product warranty?

A3: Yes, our products come with a warranty ranging from 1 years, depending on the item. Please refer to the product page or contact our service team for details.

Q4: What is the minimum order quantity (MOQ)? Do you offer samples?

A4: Some products require a minimum order quantity. Please contact us for specific MOQ and sample terms.

Q5: What is the ordering process?

A5: Product selection → Submit requirements → Quotation → Order confirmation → Payment → Production & delivery.

Q6: Can you issue invoices?

A6: Yes, we provide official VAT invoices (general or special) upon request. Please provide your invoicing details when placing the order.

Q7: What is the typical lead time?

A7: Standard products are delivered within 7–15 business days（If the local warehouse has stock). Customized items may take 15–30 business days depending on complexity and order volume.

Q8: How are freight charges calculated?

A8: This depends on your quality and quantity. The manager will provide the delivery price in the quote.

Q9: What if the product is damaged upon delivery?

A9: If you receive damaged goods, please take photos immediately and contact us. We will arrange a replacement or compensation as soon as possible.

Q10: Will I have a dedicated account manager?

A10: Yes, all business clients are assigned a dedicated account manager to assist with selection, customization, orders, and after-sales support.

Q11: Do you offer long-term supply agreements?

A11: Absolutely. We support long-term cooperation and can sign annual contracts or customized supply agreements. Please contact our business team for more information.